ISO 9001 is a list of rules that have been developed by a group of experts from around the world. The rules state what requirements a business must have in place to have an effective Quality Management System which ensures:
1. You can provide products and/or services that meet all applicable requirements (customer specifications, price, timeframes).
2. You can provide products and/or services without breaking any laws.
3. If something goes wrong, you have a system of continual improvement whereby you don’t just fix problems and move on, you identify the root cause of the situation and take action to make sure it doesn’t happen again.